We are Replaceable

We Are Replaceable Graveyards are full of irreplaceable people. Maybe a cynical statement, but it does make a point. True we are each unique and special in our own ways, yet it’s only a few true genius in history that cannot truly be replaced and yet we survive after they are gone. In a fast … More We are Replaceable

Pay the Piper…or in this case the Salesforce

Every successful dealership I have ever observed has one thing in common; a sales force that has longevity! What is the primary element that promotes this?  A sense that management has empowered each individual to be the captain of their ship and a clear path to monetary reward!  Call it a professional environment or call … More Pay the Piper…or in this case the Salesforce

Prospect Like A Lion

Prospecting was the subject of our last conference call. It became apparent many of us do so little prospecting that we are unsure how to greet prospects and ask the right questions. Of course we all know different situations call for different approaches, so it’s easy for even experts in prospecting to get confused about … More Prospect Like A Lion

Are we afraid of the menu? (Confessions of an F&I Manager’s fear of the Menu)

Are we afraid of the menu? (or Confessions of an F&I Manager’s fear of the Menu) All around us in life we experience the use of the menu. Going out to dinner with your loved one, you are given a menu. Drive into our service lane and you are presented with a menu of services. … More Are we afraid of the menu? (Confessions of an F&I Manager’s fear of the Menu)

It’s Emotional

We have been told decisions are made based on logic. But maybe we have been wired to make snap decisions such as love at first sight, trusting someone at first glance, or having that gut feeling. How many times do we say “I should have trusted my instincts”. When training, we talked about getting so … More It’s Emotional

The Justice Department Alleges “BHPH” Used-Car Dealerships Engaged in Illegal Lending

Attached is a link about the U.S. Attorney’s Office of the Western District of North Carolina filing a lawsuit on a pair of BHPH Dealers. The State of North Carolina is stating these dealers have violated the state’s Unfair and Deceptive Trade Practices Act. The government is seeking customers who entered into sales contracts with … More The Justice Department Alleges “BHPH” Used-Car Dealerships Engaged in Illegal Lending

Harassment or compliance, does it matter?

This has been a dry topic for a few years now. The Automotive Retailer Dealer knows by now that compliance is playing a bigger part in our everyday business. Last November the Federal Trade Commission sent out certified letters to retailers requesting information about their business practices. A request was made for copies of every … More Harassment or compliance, does it matter?

It is a good thing we understand compliance

The Federal Trade Commission has held a series of round table style meetings to gather information on possible consumer protection issues concerning the sale, lease, or financing of automotive vehicles. This, in addition to other recent moves by the FTC and CFPB, really requires our retailers to take a closer look at compliance and what … More It is a good thing we understand compliance

John Williams the founder of Key Royal Automotive — A Great Group!!

This bio was featured in the UA News (The University of Alabama) sometime ago, All credit of this bio goes to the UA News  John Alexander Williamson, by his own admission, was a risk taker, a characteristic which, as he wrote in his book, “would stand me in good stead in the Pacific.” Williamson was … More John Williams the founder of Key Royal Automotive — A Great Group!!