Is It Customer Service Or Customer Experience?


We’ve all been there—you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else. They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention. How much money and time did you spend at that store? Probably not very much. ….the below link leads you to a great article.



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