Quick Tips to Improve Customer Service Skills also how to close more deals It is a belief that body language translates so much to our customers / clients. Because of this belief we must take extra care to deliver proper body language to our customer / client if we want them to receive the “over … More Quick Tips to Improve Customer Service Skills
Prospecting was the subject of our last conference call. It became apparent many of us do so little prospecting that we are unsure how to greet prospects and ask the right questions. Of course we all know different situations call for different approaches, so it’s easy for even experts in prospecting to get confused about … More Prospect Like A Lion
How To Hit Your F&I Numbers How can we hit our F&I numbers? It seems that is the question that is asked of us at the end of every month. If that was not enough to spoil your day, we have to deal with compliance, keeping the customer happy, reviewing all the paperwork, and … More How To Hit Your F&I Numbers
This bio was featured in the UA News (The University of Alabama) sometime ago, All credit of this bio goes to the UA News John Alexander Williamson, by his own admission, was a risk taker, a characteristic which, as he wrote in his book, “would stand me in good stead in the Pacific.” Williamson was … More John Williams the founder of Key Royal Automotive — A Great Group!!
Are we afraid of the menu? (or Confessions of an F&I Manager’s fear of the Menu) All around us in life we experience the use of the menu. Going out to dinner with your loved one, you are given a menu. Drive into our service lane and you are presented with a menu of services. … More Are we afraid of the menu? (Confessions of an F&I Manager’s fear of the Menu)
Looking for ways to develop trust while having coffee … More Is it salesmanship or price?
What makes a professional Finance Director … More What Makes an Finance Director
Is a dealer operator up to the challenge to capture 20% to 25% more business? … More 0 to 20 in 90 days… is it worth it?
We’ve all been there—you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else. They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention. … More Is It Customer Service Or Customer Experience?
Attached is a link about the U.S. Attorney’s Office of the Western District of North Carolina filing a lawsuit on a pair of BHPH Dealers. The State of North Carolina is stating these dealers have violated the state’s Unfair and Deceptive Trade Practices Act. The government is seeking customers who entered into sales contracts with … More The Justice Department Alleges “BHPH” Used-Car Dealerships Engaged in Illegal Lending