Are we afraid of the menu? (or Confessions of an F&I Manager’s fear of the Menu) All around us in life we experience the use of the menu. Going out to dinner with your loved one, you are given a menu. Drive into our service lane and you are presented with a menu of services. … More Are we afraid of the menu? (Confessions of an F&I Manager’s fear of the Menu)
We have been told decisions are made based on logic. But maybe we have been wired to make snap decisions such as love at first sight, trusting someone at first glance, or having that gut feeling. How many times do we say “I should have trusted my instincts”. When training, we talked about getting so … More It’s Emotional
Just recently I got stranded in Detroit due to a cancel US Air flight. Forcing me to find a local hotel to stay at until my return to the airport at 4:00 AM. As I started the process of canceling appointments and reshuffling my schedule, my inner child started to surface thinking how unfair … More Adventures with unplanned challenges
respect the position … More The F&I Director…the go to person
Looking for ways to develop trust while having coffee … More Is it salesmanship or price?
What makes a professional Finance Director … More What Makes an Finance Director
Is a dealer operator up to the challenge to capture 20% to 25% more business? … More 0 to 20 in 90 days… is it worth it?
What follows is nothing new, but maybe it is a re-fresher we all can use to fine tune our Sub-Prime Sales Process. Yeah sounds boring, right? Maybe it is, yet once again this was the subject of choice in a most recent 20 group meeting. So go get a beverage of choice, find a … More 15 Steps to Sub Prime Success
We’ve all been there—you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else. They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention. … More Is It Customer Service Or Customer Experience?
Originally posted on Dealerite Blog:
You want to create Action? Give cars away! Sell them for $6,000 below cost and advertise the hell out of the fact. You’ll have to fight the crowd off. You’ll lose money on each deal. You’ll spend money on advertising AND you’ll soon go out of business. Creating excitement is…