Just recently I got stranded in Detroit due to a cancel US Air flight. Forcing me to find a local hotel to stay at until my return to the airport at 4:00 AM. As I started the process of canceling appointments and reshuffling my schedule, my inner child started to surface thinking how unfair … More Adventures with unplanned challenges
Looking for ways to develop trust while having coffee … More Is it salesmanship or price?
Is a dealer operator up to the challenge to capture 20% to 25% more business? … More 0 to 20 in 90 days… is it worth it?
We’ve all been there—you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else. They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention. … More Is It Customer Service Or Customer Experience?