Quick Tips to Improve Customer Service Skills also how to close more deals It is a belief that body language translates so much to our customers / clients. Because of this belief we must take extra care to deliver proper body language to our customer / client if we want them to receive the “over … More Quick Tips to Improve Customer Service Skills
We Are Replaceable Graveyards are full of irreplaceable people. Maybe a cynical statement, but it does make a point. True we are each unique and special in our own ways, yet it’s only a few true genius in history that cannot truly be replaced and yet we survive after they are gone. In a fast … More We are Replaceable
Every successful dealership I have ever observed has one thing in common; a sales force that has longevity! What is the primary element that promotes this? A sense that management has empowered each individual to be the captain of their ship and a clear path to monetary reward! Call it a professional environment or call … More Pay the Piper…or in this case the Salesforce
Are we afraid of the menu? (or Confessions of an F&I Manager’s fear of the Menu) All around us in life we experience the use of the menu. Going out to dinner with your loved one, you are given a menu. Drive into our service lane and you are presented with a menu of services. … More Are we afraid of the menu? (Confessions of an F&I Manager’s fear of the Menu)
Just recently I got stranded in Detroit due to a cancel US Air flight. Forcing me to find a local hotel to stay at until my return to the airport at 4:00 AM. As I started the process of canceling appointments and reshuffling my schedule, my inner child started to surface thinking how unfair … More Adventures with unplanned challenges
respect the position … More The F&I Director…the go to person
Looking for ways to develop trust while having coffee … More Is it salesmanship or price?
We’ve all been there—you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else. They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention. … More Is It Customer Service Or Customer Experience?